Returns and Refunds

We take great pride in our products at Pipers Crisps. If you are not entirely satisfied with our crisps, we’re here to help. Please contact us at info@piperscrisps.com.

We will offer a full refund (including any delivery charges) if an item is faulty, not as described or doesn’t do what it’s supposed to. If you change your mind and the goods are unused, you may return the item for a refund, less delivery charges (if any).

Please note that this Returns and Refund Policy only applies to good purchased from www.piperscrisps.com.

Returns

You may return an item within 14 calendar days from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. In the case of crisps, we only accept returns of unopened cases.

Any item you wish to return must be in its original packaging. You must retain and provide us with  proof of purchase (such as your receipt) when returning any goods.

Refunds and replacements

In accordance with this policy and your statutory rights, we will offer a full refund or replacement item to you if your item is faulty, not as described or doesn’t do what it’s supposed to.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund or replacement after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or send you a replacement item.

We will process your refund or replacement within 14 days of determining eligibility for same. The actual time it takes for you to receive a refund may also depend on your card issuer’s policies.

Cancellations

If you wish to cancel your order, please contact us at info@piperscrisps.com as soon as possible.

You have the right to cancel your order under the distance selling regulations. This means that you may cancel your order until 14 calendar days after the item/s have been delivered to you (starting on the day after delivery to you).

You will receive a full refund including delivery charges (if applicable). We will process your refund or replacement within 14 days of determining eligibility for same. The actual time it takes for you to receive a refund may also depend on your card issuer’s policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning any item, unless the item is faulty, not as described or doesn’t do what it’s supposed to.

For cancellation, return or refund in accordance with his policy, please contact us at info@piperscrisps.com for more information.

Please note that you will need to include the following with your item when you return it:

  • your details – including your name and return address; and
  • proof of purchase – including order reference.

We require these details so that we can match the item to your original order and verify your cancellation, refund or return.

If you are shipping items to us, we recommend you track your item to ensure it is safely delivered to us. We will not be responsible for any items that are not received by us.

Contact Us

If you have any questions on how to return your item to us, contact us or email: info@piperscrisps.com